Un petit article pour mettre en garde les utilisateurs et mes amis bloggers / testeurs : tout n'est pas rose bonbon par ici.
Info rapide pour les personnes qui auraient installé Backify (si, si, vous savez, une offre à 512 Go de stockage, gratuite). Désinstallez-le.
Je n’avais pas relayé l’info à l’époque car l’offre, bien que tentante, n’était qu’une revente de la solution livedrive. Il apparait aujourd’hui que les services de Backify ont été coupés suite à des plaintes concernant les cartes de crédit. Voici l’email reçu:
Merci à Nico pour l’infoWe are writing to you regarding BACKIFY.COM who you recently created an online backup account with. BACKIFY.COM was a reseller of Livedrive (http://www.livedrive.com). Livedrive provided the technology and service behind the product offered to you by BACKIFY.COM. We are writing to inform you that BACKIFY.COM is no longer a Livedrive reseller and the services that they purchased from our company on your behalf have been terminated. If you are using a service provided by BACKIFY.COM and powered by Livedrive then this service will now have stopped working. We would also like to advise you that we have received a number of complaints about BACKIFY.COM from their customers and from industry organizations. We would like to advise you not to provide any credit card information to BACKIFY.COM. If you have provided credit card information to BACKIFY.COM then we would suggest contacting your card provider and informing them that your card may be used fraudulently. If BACKIFY.COM have charged your card for services not provided you should contact your card provider and ask them to initiate a chargeback procedure. Please note that this advisory is being sent to you in good faith because we feel you should be informed that BACKIFY.COM is no longer a Livedrive reseller and of the complaints we have become aware of. No contract exists between yourself and Livedrive and we are not able to assist further in any dispute you may have with BACKIFY.COM.
4 commentaires
Nico a écrit:
18 nov 2011
La réponse de Backify ne s’est pas fait attendre :
Dear Customer,
We are writing to you in regards to the recent action taken by LiveDrive to close your backup/briefcase account.
Backify used to be a reseller for LiveDrive.com’s services. Recently we were having some issues with their serive and they were literally unable to provide a solution to our problems. More information about these issues can be read on our homepage at http://www.backify.com. Tired of the service provided by LiveDrive, we asked them to close our reseller account. It may be noted that at no point did we ask them to close the accounts of our customers. But they went ahead and shut down the accounts of every Backify customer.
For every customer’s account, we have paid in advance a full year’s fee. So, the step taken by LiveDrive to close our customers’ accounts without refunding us is totally illegal, and we are considering our legal options at this time. Since your account was already paid fully for one year in advance, we request you to get in touch with LiveDrive and ask them to restore your service. Their customer support email address is [email protected]
Additionally, we understand that you may have spent considerable time/effort/bandwidth to upload your files to LiveDrive’s servers and by deleting your files/data without any notice they may have violated several laws. We also advice you to get legal help in case you suffered losses due to this sudden termination of service by LiveDrive.
Thanks,
Backify Team
Mathieu a écrit:
21 nov 2011
Du coup, c’est un peu dur de s’y retrouver là dedans. Qui a tort ? qui a raison? quoi qu’il en soit, ça prouve qu’il faut vraiment se méfier de l’apparition de tant de solutions en ligne. Ca ne peut pas faire de mal d’attendre un peu avant d’utiliser de façon sérieuse un outil de stockage en ligne.
Victor Nicollet a écrit:
22 nov 2011
Qui a tort, qui a raison ? Ça va pas mal dépendre du pays dont tu appliques la loi, de la nature exacte du contrat, et de la bonne foi des divers intervenants…
Le plus probable, n’ayant pas les conditions générales sous les yeux, c’est que Backify s’est présenté comme un service gratuit sans aucune garantie et dont le dédommagement en cas de dommages ne peut dépasser les sommes engagées (donc rien), ce qui les autorise en pratique à couper leur service à volonté. Ils ne peuvent donc pas avoir, légalement, tort vis-à-vis de leurs clients.
Après, connaissant les services à la LiveDrive, il y a probablement des conditions très agréables pour permettre à LiveDrive de dégager un revendeur chiant, tant qu’il fait attention à ne pas commettre un abus de droit même si c’est contractuellement possible. Il se pourrait que Backify puisse montrer devant le juge qu’il y avait de la part de LiveDrive une intention de nuire…
Cloud, opportunité ou véritable risque technologique ? | Ohax.fr a écrit:
27 nov 2011
[...] aller beaucoup plus loin… Le dernier exemple le plus spectaculaire est certainement l’arrêt des services de Backify, les clients qui n’avaient pas sauvegardé leurs données ont le droit d’aller se faire [...]